Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
AT A GLANCE
What should you know about Chatwoot?
Customer support platform connecting conversations, contacts, a help center and the Captain AI assistant.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Not verified
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
4.5 / 5Editorial ratingDocument review
Helpdesk · toolkompass.io editorial team · 11/11/2026
Chatwoot offers a documented choice between cloud and self-hosting and connects support channels with a help center and AI. Cloud plans clearly distinguish channels, history and administration. Self-hosting leaves setup and maintenance to the operator.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
4.5 / 5Conversations, contacts, a help center and Captain cover a connected support workflow. Documented AI use draws on your own sources; response quality and actual workload reduction were not measured.
Chatwoot – official product overview ↗Workflow & integration25 % weighting
4.5 / 5Multichannel support and knowledge sources such as websites and PDFs connect communication and responses. The free cloud plan stays with live chat; other channels, teams and automations require suitable paid plans.
Chatwoot – official product overview ↗ · Chatwoot Pricing: Free, Cloud & Self-Hosted Plans ↗Costs & limits20 % weighting
4.5 / 5Plans explicitly list agents, conversations, retention and AI credits. Channel, automation and SSO differences are understandable; operating your own infrastructure must be budgeted separately from cloud seats.
Chatwoot Pricing: Free, Cloud & Self-Hosted Plans ↗Control & operation15 % weighting
4.5 / 5Self-hosting, two-factor login and plan-dependent SSO and audit features provide extensive control. Advanced cloud administration is not included in every plan; self-hosted installations need their own maintenance.
Chatwoot Pricing: Free, Cloud & Self-Hosted Plans ↗ · Chatwoot Security: SOC 2 Type II and Data Protection ↗Fits Chatwoot for your project?
Suitable for
Customer support teams
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
Our editorial verdict presents strengths, limitations and evidence.
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Chatwoot – official product overviewhttps://www.chatwoot.com/ · retrieved on 11/10/2026
- Chatwoot Pricing: Free, Cloud & Self-Hosted Planshttps://www.chatwoot.com/pricing · retrieved on 11/11/2026
- Chatwoot Security: SOC 2 Type II and Data Protectionhttps://www.chatwoot.com/security · retrieved on 11/11/2026
Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.
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Shared category, not an automatic promise of equivalence. Check feature scope and research status.
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