Customer support platform connecting conversations, contacts, a help center and the Captain AI assistant.
AT A GLANCE
What should you know about Crisp?
Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Not verified
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
4.3 / 5Editorial ratingDocument review
Helpdesk · toolkompass.io editorial team · 11/11/2026
Crisp connects a shared inbox, chat, knowledge base and AI workflows. This suits centrally organized customer communication. Workspace-based plans ease team planning; included seats and add-ons still need comparison with actual support requirements.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
4.5 / 5A shared inbox, chat widget, knowledge base and support CRM cover essential support tasks together. Suitability is documented; automatic response quality and actual handling times were not measured.
Crisp – official product overview ↗Workflow & integration25 % weighting
4.5 / 5Multiple messaging channels and AI workflows connect receiving and handling customer contacts. Technical integration and the knowledge base must fit your support process; finished automations were not tested in practice.
Crisp – official product overview ↗Costs & limits20 % weighting
4 / 5The pricing overview bills by workspace and specifies included staff per plan. This makes base costs understandable; capacity limits and additional seats still require comparison with team size.
Pricing and plans - Crisp best deals - Crisp ↗Control & operation15 % weighting
4 / 5Data export is listed in the plan overview; security documentation explains protected transmission and current TLS methods. The specific export scope and its allocation to the desired plan were not tested in practice.
Pricing and plans - Crisp best deals - Crisp ↗ · Security Practices (Others) ↗Fits Crisp for your project?
Suitable for
Customer support teams
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
Centralizes incoming communication in a shared inbox.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026Connects a chat widget, knowledge base and support CRM.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026AI agent workflows can be created for different messaging channels.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
Our editorial verdict presents strengths, limitations and evidence.
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Crisp – official product overviewhttps://crisp.chat/en/ · retrieved on 11/10/2026
- Pricing and plans - Crisp best deals - Crisphttps://crisp.chat/en/pricing/ · retrieved on 11/11/2026
- Security Practices (Others)https://docs.crisp.chat/guides/others/security-practices/ · retrieved on 11/11/2026
Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.
More candidates for this use case
Shared category, not an automatic promise of equivalence. Check feature scope and research status.
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