CRM Claims supported by evidence

Twenty

Website
4.4 / 5Editorial ratingDocument review

AT A GLANCE

What should you know about Twenty?

Twenty is a customizable CRM with custom data objects, fields, views and workflows. The provider offers managed cloud and self-hosting of the open-source core.

Free plan
Not verified
API
Not verified
Self-hosting
Yes ↗

These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review

toolkompass.io VERDICT

Our editorial assessment

4.4 / 5Editorial ratingDocument review

CRM · toolkompass.io editorial team · 11/11/2026

A highly customizable CRM with cloud and self-hosting options. The data model and extensions are broadly documented; stronger access control depends on the plan, and self-hosting entails operational work.

Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.

Fit for the use case40 % weighting

Custom objects, fields, views and workflows are particularly suited to individual CRM processes. Customizability is comprehensively documented; this does not verify that every extension is suitable for production use.

Twenty – official product overview ↗
4.5 / 5
Workflow & integration25 % weighting

CSV, API, MCP and TypeScript extensions provide several integration routes. This is strong for technical teams; custom applications and self-managed installations require implementation and maintenance.

Twenty – official product overview ↗ · Twenty CRM Pricing — Plans from $9 per User per Month ↗
4.5 / 5
Costs & limits20 % weighting

Cloud seats, AI usage, workspace credits and add-on packages are specifically described. The model is clear; different consumption units and an optional move from personal to shared credit require attention.

Twenty CRM Pricing — Plans from $9 per User per Month ↗
4 / 5
Control & operation15 % weighting

Self-hosting, exports and field- and row-level permissions offer extensive control. More granular cloud permissions and SSO depend on the package; infrastructure security in self-hosted deployments is the operator's responsibility.

Twenty – official product overview ↗ · Twenty CRM Pricing — Plans from $9 per User per Month ↗
4.5 / 5
Criteria, weighting & independence

Fits Twenty for your project?

Suitable for

Technical teams with custom CRM processes

Less suitable for

Not yet sufficiently reviewed.

The classification is derived from the claims below and is not an independent quality assessment.

Features at a glance

  • Custom objects, fields, views and no-code workflows can be configured through settings.

    Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026

  • An app framework supports extensions with server-side logic and UI components.

    Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026

Documented strengths

Our editorial verdict presents strengths, limitations and evidence.

Drawbacks and limitations

Our editorial verdict presents strengths, limitations and evidence.

Pricing & billing model

Check price. No confirmed plan amounts available.

Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.

Integrations

No confirmed information

Open Source

  • Twenty provides an open-source CRM core.

    Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026

Self-hosting

  • The open-source core can run on the user's own infrastructure.

    Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026

Privacy information

No confirmed information

Support

No confirmed information

Sources & review status

We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.

“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.

  1. Twenty – official product overviewhttps://twenty.com/ · retrieved on 11/10/2026
  2. Twenty CRM Pricing — Plans from $9 per User per Monthhttps://twenty.com/pricing · retrieved on 11/11/2026

Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.

More candidates for this use case

Shared category, not an automatic promise of equivalence. Check feature scope and research status.