Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
AT A GLANCE
What should you know about Hiver?
Service platform for cross-channel customer inquiries with ticketing, automations and collaboration.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Not verified
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
4.2 / 5Editorial ratingDocument review
Helpdesk · toolkompass.io editorial team · 11/11/2026
Hiver is now documented as a cross-channel service platform connecting tickets, collaboration and automations. This assessment is not limited to earlier Gmail workflows. Additional costs and central access controls vary by offering and required channels.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
4.5 / 5Email, chat, Slack, voice and WhatsApp are connected with ticketing and analytics. This suits centralized service work; actual quality of cross-channel handling was not tested in practice.
Hiver – official product overview ↗Workflow & integration25 % weighting
4 / 5Automations and integrations support handling across channels. Telephony and AI agents are additional components; a specific process requires matching channel access, integration and purchased scope.
Hiver Omni Pricing | Omnichannel Support, One Platform ↗Costs & limits20 % weighting
4 / 5Plan prices and billing intervals are listed; Voice specifies included minutes and excess usage. AI add-ons may create further costs, so a comparison based only on seat prices would be incomplete.
Hiver Omni Pricing | Omnichannel Support, One Platform ↗Control & operation15 % weighting
4 / 5SSO and custom roles are documented in Elite. This enables differentiated organization but depends on the plan; complete data migration and specific recovery workflows were not verified in this review.
Hiver Omni Pricing | Omnichannel Support, One Platform ↗Fits Hiver for your project?
Suitable for
Customer service teams
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
Our editorial verdict presents strengths, limitations and evidence.
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Hiver – official product overviewhttps://hiverhq.com/ · retrieved on 11/10/2026
- Hiver Omni Pricing | Omnichannel Support, One Platformhttps://hiverhq.com/pricing/hiver-omni · retrieved on 11/11/2026
Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.
More candidates for this use case
Shared category, not an automatic promise of equivalence. Check feature scope and research status.
Customer support platform connecting conversations, contacts, a help center and the Captain AI assistant.
Helpdesk
Support platform with a team inbox, AI assistance, workflow automation and customer conversation analytics.