Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
Current note: Official maintenance mode: no major new features announced. The product website was unreachable; availability of the hosted service remains unverified.
AT A GLANCE
What should you know about Papercups?
Open live chat for customer support with a website widget and Slack and Mattermost integrations; the project is in maintenance mode.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Yes ↗
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
3.7 / 5Editorial ratingDocument review
Live chat · toolkompass.io editorial team · 11/11/2026
Papercups is documented as self-hostable live chat under the MIT license. Slack, Mattermost and various app widgets support specific use cases. Explicit maintenance mode is crucial for new projects: no major new features are announced.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
3.5 / 5Website and app chat serve a clear support purpose. The project is explicitly in maintenance mode; suitability concerns existing features and does not assume significant future development.
Papercups – official repository ↗Workflow & integration25 % weighting
3.5 / 5Slack and Mattermost replies and widgets for React and Flutter provide documented integration routes. Because of maintenance mode, compatibility with your current stack must be checked before adoption.
Papercups – official repository ↗Costs & limits20 % weighting
4 / 5The MIT license and self-hosting option are clearly stated. The license does not create a hosting fee; operators bear real infrastructure and maintenance costs, and a current managed-cloud plan was not confirmed.
Papercups – official repository ↗Control & operation15 % weighting
4 / 5Published source code and self-deployment allow control over infrastructure and customization. Operators must handle installation, backups and maintenance; in maintenance mode, future update requirements in particular need independent assessment.
Papercups – official repository ↗Fits Papercups for your project?
Suitable for
Technical evaluation of existing installations
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
The chat widget can be embedded in websites and React, React Native and Flutter applications.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026Slack and Mattermost allow replies from the respective communication channel.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
The repository states maintenance mode with no major new features in the near future.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Open Source
Source code is published under the MIT license.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026
Self-hosting
The project is designed as a self-hostable support tool.
Provider documentation · no hands-on test · Source ↗ · Review status 11/10/2026
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Papercups – official repositoryhttps://github.com/papercups-io/papercups · retrieved on 11/10/2026
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Shared category, not an automatic promise of equivalence. Check feature scope and research status.
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