Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
AT A GLANCE
What should you know about Tidio?
Customer support platform with live chat, a helpdesk, the Lyro AI agent and automated workflows.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Not verified
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
4.2 / 5Editorial ratingDocument review
Live chat · toolkompass.io editorial team · 11/11/2026
Tidio connects live chat and a helpdesk with Lyro and rule-based Flows. The feature combination is well documented for automated customer service. Conversation volumes, AI and automation visitors are counted separately; roles and two-factor login complement operation.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
4.5 / 5Live chat, a helpdesk, AI agent and Flows cover manual and automated service together. The assessment relies on documented scope; response quality and actual workload reduction were not measured.
Tidio – official product overview ↗Workflow & integration25 % weighting
4 / 5Lyro and Flows complement the shared support process; higher plans offer further integrations and departments. AI conversations and Flow visitors have separate limits that must match expected workload.
Tidio Pricing—Find the Best Plan for Your Business Needs ↗Costs & limits20 % weighting
4 / 5Plans distinguish billable conversations, Lyro capacity and Flow visitors. The distinction between one-time AI trial capacity and ongoing allowances matters; additional volume must be budgeted separately from the base plan.
Tidio Pricing—Find the Best Plan for Your Business Needs ↗Control & operation15 % weighting
4 / 5Two-factor login, roles and permissions, encrypted transmission and backups are described. SSO belongs to the higher offering; a complete export or recovery assessment was not performed.
Tidio Pricing—Find the Best Plan for Your Business Needs ↗ · Security and Data Protection Tidio ↗Fits Tidio for your project?
Suitable for
Website support · Automated customer inquiries
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
Our editorial verdict presents strengths, limitations and evidence.
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Tidio – official product overviewhttps://www.tidio.com/ · retrieved on 11/10/2026
- Tidio Pricing—Find the Best Plan for Your Business Needshttps://www.tidio.com/pricing/ · retrieved on 11/11/2026
- Security and Data Protection Tidiohttps://www.tidio.com/security/ · retrieved on 11/11/2026
Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.
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Shared category, not an automatic promise of equivalence. Check feature scope and research status.
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