Customer support platform with a shared inbox, chat widget, knowledge base and AI agents.
Current note: Userlike is now called Lime Connect; userlike.com redirects to the official Lime Connect page.
AT A GLANCE
What should you know about Userlike?
Lime Connect, formerly Userlike, combines website chat, messaging channels, AI agents and automated customer communication.
- Free plan
- Not verified
- API
- Not verified
- Self-hosting
- Not verified
These facts reflect linked documentation, not a hands-on test. A free plan can have usage limits; an unverified feature is not a confirmed absence. Check pricing and limits · How we review
toolkompass.io VERDICT
Our editorial assessment
4.3 / 5Editorial ratingDocument review
Live chat · toolkompass.io editorial team · 11/11/2026
Formerly Userlike, the product is assessed here as the current Lime Connect. Website chat, messaging and AI workflows remain clearly documented. Plan choice depends on seats, channels and extras; comprehensive API and administration features belong to Enterprise.
Editorial assessment of the documented software offering. No business relationship disclosed. No hands-on product test or assessment of the company's creditworthiness. The assessment covers publicly documented properties. Usability, reliability and result quality have not been tested in practice.
Fit for the use case40 % weighting
4.5 / 5Website chat, WhatsApp, email and other messaging channels suit centralized customer communication. The current Lime Connect offering is assessed; former Userlike plans are not treated as today's scope.
Userlike – official product overview ↗Workflow & integration25 % weighting
4.5 / 5Message Center and workflows connect teams and AI agents; API access supports integrations. API scope differs by offering; additional AI and campaign features require separate checks.
Userlike – official product overview ↗ · Userlike – official documentation and plans ↗Costs & limits20 % weighting
4 / 5Seats, channels and conversation limits are explicitly described; paid offerings specify minimum seats. AI, campaigns and workflows may add costs, so the starting price alone does not reflect full requirements.
Userlike – official documentation and plans ↗Control & operation15 % weighting
4 / 5Enterprise lists SSO, SCIM and organizational administration, plus broader API access. These documented controls support larger teams but are not included in every plan; complete export workflows were not tested in practice.
Userlike – official documentation and plans ↗Fits Userlike for your project?
Suitable for
Support and sales
Less suitable for
Not yet sufficiently reviewed.
The classification is derived from the claims below and is not an independent quality assessment.
Features at a glance
Documented strengths
Our editorial verdict presents strengths, limitations and evidence.
Drawbacks and limitations
Our editorial verdict presents strengths, limitations and evidence.
Pricing & billing model
Check price. No confirmed plan amounts available.
Review status 11/10/2026. No price guarantee. For paid plans, check tax and usage terms in the source.
Integrations
No confirmed information
Privacy information
No confirmed information
Support
No confirmed information
Sources & review status
We update our lists regularly. Changes are reviewed editorially; the review status of each detail remains visible. We explain the review process in our Methodology.
“Evidenced” refers to the specific claim. It means neither an independent product test nor a security audit.
- Userlike – official product overviewhttps://connect.lime-technologies.com/en/ · retrieved on 11/10/2026
- Userlike – official documentation and planshttps://connect.lime-technologies.com/en/pricing/ · retrieved on 11/11/2026
Trademark: Original source ↗ · for recognition only; no partnership or endorsement by the trademark owner.
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